Refund policy

Due to the nature of our products, we do not accept returns or refunds for change of mind, preference, or used items.

Refunds or replacements will only be considered for:

All requests are subject to review and approval.

To be eligible, customers must contact us within 14 days of receiving their order, together with clear photos of the item and packaging for assessment.

Please contact us at:

thepauseatelier@gmail.com

We reserve the right to reject requests that do not meet the above conditions.